Head of Customer Operations
A fantastic opportunity for a Head of Customer Operations to be responsible for our internal operational Centre of Excellence, Innovation Hub, Colleague Development and Colleague Onboarding experience
We usually respond within three days
💷 Salary: up to £95,000 DOE
🏢 Work Life Balance: Hybrid
✈️ Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.
📆 Interview Process:
Initial stage - 30 minute introductory call with a member of the recruitment team
1st stage - Competency based interview and an assessment
2nd stage - Meet the wider team, final questions
Are you a Customer Operations professional with a passion for adventures? Look no further! Staysure is your passport to an extraordinary career journey.
🌟 Role overview:
The Head of Customer Experience will be fully responsible for our internal operational Centre of Excellence, Innovation Hub, Colleague Development and Colleague Onboarding experience. Your creative leadership will lead the charge for our ambitious growth plans whilst ensuring we bring down our operating costs in a dynamic, changing environment
You will be an experienced, well-organised leader with a hunger for improving the culture for our people whilst driving innovation. You will have excellent communication skills, allowing you to act effectively as a strong advocate for our customers and can translate vision into reality for our people.
You will be able to demonstrate a strong strategic mindset, demonstrating skills in landing omni-channel experiences for customers, leading innovation and experienced in developing onboarding and sales coaching. To do this, you’ll have a strong track record of leading large operational teams– particularly in financial services – and be able to ensure we manage risks and compliance aligned to the standards we expect.
🌟 Essentials:
- Strong track record of leading large operational teams through periods of transformation and operational change
- Track record of leading commercially led functions (New Business or Retention)
- Background of leading teams in the financial services or insurance industry (regulated environments)
- Commercially aware, with an understanding of the internal and external environment
- Ability to adapt leadership styles to suit the needs of stakeholders and team
- Ability to translate vision and strategy into meaningful operational outcomes and actions
- Highly developed skills in: Relationship management, Influencing, Problem solving, Creativity
- Developing people strategies and optimal learning opportunities to embed change
🌟 Bonus skills you may pack in your suitcase:
- Insurance industry or similar sector experience
- Experience of leading Academy functions
- Experience of ramping up innovation strategies and flow through to implementation
- Experience of leading sales coaching and knowledge management
We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. Our compass points to inclusion.
Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.
- Locations
- London, Northampton
- Remote status
- Hybrid Remote
- Monthly salary
- £85,000 - £95,000
- Employment type
- Full-time
Insurance Meets Adventure!🚀
At Staysure Group, we’re not your typical insurance crowd. Our mission? To innovate, dominate and disrupt niche insurance on a global scale. Since 2004, we’ve been selling award-winning insurance products and services, proudly owning a portfolio of market-leading brands.
Our portfolio:
🌟 Staysure and Avanti: Specialising in crafting premium cover for the 45+ crowd, complete with pre-existing medical conditions
🌟 Payingtoomuch: Serves as a go-to price comparison platform, dedicated to helping customers secure the most competitive deals
🌟 Petsure: Our furry friends deserve the best care, that's why we offer comprehensive insurance for both dogs and cats, ensuring that even those with pre-existing medical conditions are well protected
🌟 ROCK: Our B2B2C partnership travel insurance specialist
Why Staysure?
We excel in a vibrant and fast-moving atmosphere. Our secret sauce? Genuine care for our customers and our people. 🤝❤️
🏆 Awards Galore: We’ve won awards like “Best Travel Insurance Provider” (Moneywise) and “Employee Engagement Champion” (Employee Experience Awards) and many more! These achievements reflect our unwavering focus on excellence.
🚀 High-Growth: Joining us means stepping into a high-growth environment and being part of a vibrant team that encourages innovation and personal growth at every turn.
🎯 OKR Magic: Here, you will be empowered to set ambitious goals and achieve remarkable success in your position. The culture we foster is one of inspiration and motivation, ensuring that you are always challenged to grow and develop your skills.
Benefits of working with us
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Perkbox from day 1! 🎁
Discounts, bonuses and awards!
Perkbox also includes a fantastic suite of tools for looking after your mental wellbeing. -
Take some time for yourself 🛫
26 days paid holidays plus bank holidays, +1 day leave for every years service up to 30 standard days. And the option to buy more (Pro rata for FTC).
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Health and fitness, private medical insurance💪🏥
Following the successful completion of any probation period, membership to the company PMI & gym scheme is offered with the option to add additional family members (excluding less than 12 month contracts).
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Discounted travel insurance 🌴
Discounted travel insurance policies with Staysure.
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Pension 💷
5% matched pension, auto enrolment after 3 months.
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Work hard, play hard 💃
Fantastic team social events, including parties and on-site social Fridays.
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Milestone gifts 📌
Up to 2 milestone gifts per year.
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Fund a goal 🎯
A chance to be nominated to fund a goal you have been striving for up to the value of £3,000.
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Fancy food or a coffee? ☕️
A subsidised on site canteen and Costa Coffee in Northampton.
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Cycle to work 🚴♀️
We'll support you with costs if you're someone who likes to cycle to work.
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Giving back 🫶
We are committed to supporting our community and offer 1 day of volunteering a year for every employee.
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Employee assistance programme 💜
Health Assured who provide mental wellbeing support can be accessed through Perkbox.
Head of Customer Operations
A fantastic opportunity for a Head of Customer Operations to be responsible for our internal operational Centre of Excellence, Innovation Hub, Colleague Development and Colleague Onboarding experience
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