💷 Salary: up to £70,000 DOE

🏢 Work Life Balance: Hybrid

✈️ Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

📆 Interview Process:

• Initial stage - 30 minute introductory call with a member of the recruitment team
• 1st stage - Competency based interview and an assessment
• 2nd stage - Meet the wider team, final questions

Are you ready to join an award-winning business that is reshaping the insurance landscape? Our organisation has transformed the way customers interact with insurers, establishing a benchmark for exceptional service. With our recent digital transformation, we are eager to find passionate and motivated individuals to join us on our journey to success.

We firmly believe that attracting and developing talented professionals is essential for our ongoing growth and success. By investing in our team, we create an environment where innovation thrives and opportunities abound.

Our aim is to innovate, dominate and disrupt niche insurance on a global scale, which means we are seeking innovators and individuals who embrace change with ease. Together, we can drive change and make a significant impact in the industry.

🌟 The Role:

We are seeking a fantastic and experienced Relationship Lead to join our team. The Relationship Lead will be accountable for creating accountability within our various outsource partners (both onshore and offshore). This role involves supporting all levels of performance (brand dependent) and ensuring that our partners meet the necessary standards of performance. The Relationship Lead will play a crucial role in influencing the best outcomes for our customers

🌟 What will you do?

• Accountability Creation: Establish and maintain accountability frameworks with outsource partners to ensure adherence to performance standards.
• Governance: Ensure the governance of the partners meets the standards we set ourselves internally and externally.
• Performance Support: Provide support across all levels of performance, tailored to specific brand requirements.
• Strategic Outcomes: Influence and drive the best outcomes for our customers through effective relationship management.
• Standards Assurance: Ensure that the standards attained by our partners meet the necessary levels of performance.
• Partner Collaboration: Work closely with outsource partners to identify areas for improvement and implement solutions (and where appropriate clients of our brands).
• Performance oversight: Regularly monitor and evaluate partner performance to ensure compliance with agreed standards.
• Budget Ensure that we are operating within our budgets and we are driving the right outcomes.
• Issue Resolution: Address and resolve any issues or challenges faced by partners to maintain continuity of service and sales

🌟 Essentials:

• Experience: Proven experience in relationship management, preferably within an outsourcing environment.

• Communication: Excellent verbal and written communication skills to interact effectively with partners and internal teams.

• Analytical Skills: Strong analytical abilities to assess performance data and identify trends.

• Problem-Solving: Effective problem-solving skills to address and resolve partner issues.

• Customer Focus: A customer-centric approach to ensure the best outcomes for our customers.

• Collaboration: Ability to work collaboratively with various stakeholders, both internal and external.

• Adaptability: Flexibility to adapt to changing business needs and partner requirements.

🌟 Bonus skills you may pack in your suitcase:

• Experience within the insurance industry (if you’ve worked in travel, even better!) or similar sector experience, although an eagerness to improve your knowledge of our industry will bode well.

We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. 

Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.