Operations Delivery Manager
A great opportunity for an Operational Delivery Manager to help us translate our outcomes and strategic initiatives from ideas into reality
We usually respond within three days
💷 Salary: up to £73,000 DOE
🏢 Work Life Balance: Hybrid, 2 days per week at our Northampton office
✈️ Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.
📆 Interview Process:
- Introductory call with a member of the recruitment team
- 1 hour competency based interview with the Hiring Manager
- Meet with the wider team/final questions
Are you an experienced Operations Delivery Manager? Look no further! Staysure is your passport to an extraordinary career journey.
🌟 Role overview:
Our Operational Delivery Manager will be accountable for translating our outcomes and strategic initiatives from ideas into reality. We are recruiting a Delivery Manager who will be responsible for various projects aligned to the following;
- Re-mapping our end to end customer journey – and implementing changes to drive a back to basics approach, ensuring that each component of the customer journey drives us forwards to align to our aspirations of making it easy for customers.
- Growth, simplifying our approach to process (reviewing our systems, our scripting and compliance asks), supporting the commercial and marketing teams, being accountable for driving change to increase conversion and margin performance.
- Efficiency, identifying and implementing opportunities to reduce demand, remove cost and increase our usage of technology to simplify the lives our colleagues.
- Innovation, maximizing the return our new technology platforms to implement market leading tools to support better outcomes.
- Enablers – supporting initiatives that drive the change in culture we want to see across the group and landing a thought process of ‘digital first’
🌟 Essentials:
- Proven background and experience of delivering multiple projects successfully, including change across operational areas, IT and general processes
- A roll your sleeves up and get stuck in kind of attitude – we are not looking for project managers in these roles.
- Demonstrable curiosity to challenge the status quo and make things happen
- A strong knowledge of operational and risk management principles and practices
- Stakeholder Management
🌟 Bonus skills you may pack in your suitcase:
- Insurance industry or similar sector experience
We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. Our compass points to inclusion.
Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.
- Locations
- Northampton
- Remote status
- Hybrid
- Yearly salary
- £68,000 - £73,000
Insurance Meets Adventure!🚀
At Staysure Group, we’re not your typical insurance crowd. Our mission? To innovate, dominate and disrupt niche insurance on a global scale. Since 2004, we’ve been selling award-winning insurance products and services, proudly owning a portfolio of market-leading brands.
Our portfolio:
🌟 Staysure and Avanti: Specialising in crafting premium cover for the 45+ crowd, complete with pre-existing medical conditions
🌟 Payingtoomuch: Serves as a go-to price comparison platform, dedicated to helping customers secure the most competitive deals
🌟 Petgevity: Our furry friends deserve the best care, that's why we offer comprehensive insurance for both dogs and cats, ensuring that even those with pre-existing medical conditions are well protected
🌟 ROCK: Our B2B2C partnership travel insurance specialist
Why Staysure?
We excel in a vibrant and fast-moving atmosphere. Our secret sauce? Genuine care for our customers and our people. 🤝❤️
🏆 Awards Galore: We’ve won awards like “Best Travel Insurance Provider” (Moneywise) and “Employee Engagement Champion” (Employee Experience Awards) and many more! These achievements reflect our unwavering focus on excellence.
🚀 High-Growth: Joining us means stepping into a high-growth environment and being part of a vibrant team that encourages innovation and personal growth at every turn.
🎯 OKR Magic: Here, you will be empowered to set ambitious goals and achieve remarkable success in your position. The culture we foster is one of inspiration and motivation, ensuring that you are always challenged to grow and develop your skills.
Benefits of working with us
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Perkbox from day 1! 🎁
Discounts, bonuses and awards!
Perkbox also includes a fantastic suite of tools for looking after your mental wellbeing. -
Take some time for yourself 🛫
26 days paid holidays plus bank holidays, +1 day leave for every years service up to 30 standard days. And the option to buy more (Pro rata for FTC).
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Health and fitness, private medical insurance💪🏥
Following the successful completion of any probation period, membership to the company PMI & gym scheme is offered with the option to add additional family members (excluding less than 12 month contracts).
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Discounted travel insurance 🌴
Discounted travel insurance policies with Staysure.
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Pension 💷
5% matched pension, auto enrolment after 3 months.
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Work hard, play hard 💃
Fantastic team social events, including parties and on-site social Fridays.
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Milestone gifts 📌
Up to 2 milestone gifts per year.
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Fund a goal 🎯
A chance to be nominated to fund a goal you have been striving for up to the value of £2,000.
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Fancy food or a coffee? ☕️
A subsidised on site canteen and Costa Coffee in Northampton.
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Cycle to work 🚴♀️
We'll support you with costs if you're someone who likes to cycle to work.
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Giving back 🫶
We are committed to supporting our community and offer 1 day of volunteering a year for every employee.
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Employee assistance programme 💜
Health Assured who provide mental wellbeing support can be accessed through Perkbox.
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Fancy a change of scenery? 🏞️
With the option to work from anywhere, colleagues can enjoy the benefit of travelling to new destinations, new regions in the UK or visiting family abroad without using their annual leave entitlement for up to 2 weeks per year. This is subject to passing probation.
Already working at Staysure Group?
Let’s recruit together and find your next colleague.