💷 Salary: up to £59,000 DOE

🏢 Work Life Balance: Hybrid

✈️ Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

Are you ready to join an award-winning business that is reshaping the insurance landscape? Our organisation has transformed the way customers interact with insurers, establishing a benchmark for exceptional service. With our recent digital transformation, we are eager to find passionate and motivated individuals to join us on our journey to success.

We firmly believe that attracting and developing talented professionals is essential for our ongoing growth and success. By investing in our team, we create an environment where innovation thrives and opportunities abound.

Our aim is to innovate, dominate and disrupt niche insurance on a global scale, which means we are seeking innovators and individuals who embrace change with ease. Together, we can drive change and make a significant impact in the industry.

🌟 The Role:

We are seeking a proactive and experienced Travel Insurance Insurer Relationship Manager to oversee and nurture strategic relationships with our insurance partners. This role is critical in ensuring smooth collaboration between our organization and travel insurance providers, optimising service delivery, product development, and compliance with industry standards.

🌟 What will you do?

• Relationship Management:
• Serve as the primary point of contact for specified travel insurance provider partnerships.
• Maintain strong relationships with insurers to ensure seamless communication and performance alignment.
• Conduct regular partner governance and review meetings to assess performance, address issues, and explore opportunities for improvement.
• Contract Negotiation and Management:
• Assist in the negotiation and management of insurance contracts and service level agreements.
• Monitor contractual obligations and ensure both parties are meeting agreed terms.
• Performance Monitoring & Reporting:
• Track OKR’s and SLAs for all insurance partners, ensuring quality service and customer satisfaction.
• Prepare regular performance reports and present insights to senior management.
• Product Development and Innovation:
• Collaborate with Insurance Product Team and our insurers on developing new travel insurance products and enhancing existing offerings.
• Coordinate product training and updates with internal stakeholders (sales, support, marketing).
• Regulatory & Compliance Oversight:
• Ensure all insurance partnerships comply with relevant regulations such as Fair Value Assessments, licensing, and internal policies.
• Liaise with legal and compliance teams as needed.
• Stakeholder Collaboration:
• Work cross-functionally with pricing, marketing, sales, claims, and customer service teams to ensure partner strategies align with business goals.
• Provide feedback to insurers from internal teams and customers to inform continuous improvement.

🌟 Essentials:

• Experience in insurance relationship management, preferably within the travel, pet or general insurance sector.
• Strong understanding of travel insurance products, claims processes, and underwriting principles.
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with the ability to interpret performance metrics.
• Knowledge of industry regulations and compliance standards.

🌟 Bonus skills you may pack in your suitcase:

• Experience working in a global or regional insurer/broker capacity.
• Knowledge of digital distribution models and insurtech partnerships.
• Ability to travel occasionally for partner meetings and industry events

We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. 

Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.