💷 Salary: Up to £60,000 DOE

🏢 Work Life Balance: Hybrid

✈️ Candidate Journey: Our goal is to reply to applications within 3 working days. Additionally, we make sure to acknowledge, evaluate, and respond to all applications as a way of showing our appreciation for your time and effort in applying to us.

Are you ready to join an award-winning business that is reshaping the insurance landscape? Our organisation has transformed the way customers interact with insurers, establishing a benchmark for exceptional service. With our recent digital transformation, we are eager to find passionate and motivated individuals to join us on our journey to success.

We firmly believe that attracting and developing talented professionals is essential for our ongoing growth and success. By investing in our team, we create an environment where innovation thrives and opportunities abound.

Our aim is to innovate, dominate and disrupt niche insurance on a global scale, which means we are seeking innovators and individuals who embrace change with ease. Together, we can drive change and make a significant impact in the industry.

🌟 The Role:

• Operating as the point of contact for assigned customers
• Onboarding clients – they’ll be either directly authorised, Appointed Representatives or Introducer Appointed Representatives
• Implementing contractual requirements, conducting SLA oversight with reporting to both clients and the business
• Providing oversight of clients within our AR network, RAG reporting and escalation
• Meeting regularly with clients to support business, you’ll also handle and resolve queries that arise, liaising with appropriate SMEs within the business
• Maintaining product governance with oversight on ensuring the product is fit for purpose through customer outcomes reporting and FVAs
• Identifying and implementing opportunities to grow business with existing clients
• Supporting multiple clients concurrently with competing deadlines

• Running business information reports and assisting with invoicing and financial queries

• Co-ordinating marketing sign offs and scheduling

• Project manage product developments, pricing initiatives and new launches

• Managing contracts – identifying requirements and liaising with legal teams

🌟 Essentials:

• Strong experience in the Travel Insurance market and comfort working in a regulated industry
• Experience and success working with external partners to deliver targeted outcomes
• Ability to develop and execute partnership strategies aligned with business goals
• Strong verbal, written and numeracy skills
• Ability to inspire teams and work cross-functionally, with excellent prioritisation skills and responsiveness
• Understanding partner needs and fostering trust
• Proficiency in Microsoft applications and Tableau/Power BI
• Strong awareness of Insurance regulatory standards and requirements
• Ability to multi-task, learn on the job and work well under pressure
• Confidence in decision making and execution (within appropriate parameters)
• Comfortable dealing with ambiguity and taking ownership of tasks

🌟 Bonus skills you may pack in your suitcase:

• Experience within the insurance industry (if you’ve worked in travel, even better!) or similar sector experience, although an eagerness to improve your knowledge of our industry will bode well.

We’re assembling a diverse team, where skills, not checkboxes, reign supreme, regardless of race, religion, sex, sexual orientation, gender identity or disability. 

Staysure Group welcomes all new starters with open arms, providing training, development opportunities, and great benefits.